Elle Times Shop — Return, Refund & Exchange Policy
Last Updated: October 11, 2026
At Elle Times Shop, we aim to provide a clear and transparent shopping experience. This Return, Refund & Exchange Policy explains how customers in Pakistan can request returns and exchanges for products purchased through our website.
1. Countries Covered
This policy applies to purchases delivered within Pakistan. We currently offer returns and exchanges under this policy for customers in Pakistan only.
2. Return Window
Customers may request a return within 7 days of receiving their order.
Please email us within the 7-day period and contact our team before mailing any product back. Requests submitted after this period may not qualify under our standard return policy.
3. Eligible Returns
We accept return requests for both defective and non-defective products within the return window, subject to the terms of this policy.
Please include the product's original packaging, accessories, and any items supplied with the order where applicable. Contact us before shipping the product so we can review your request and provide return instructions.
4. Defective or Damaged Products
If your product arrives defective or damaged, please contact us as soon as possible after delivery.
Email replay@elletimes.com with your order details and a description of the issue. You may also include photographs that help explain the problem.
We will review your request and inform you of the next steps for an eligible return or exchange.
5. Non-Defective Product Returns
If you change your mind or want to return a non-defective product, contact us within 7 days of receiving your order.
Please explain your reason for the return and wait for our instructions before sending the product. Returns remain subject to the eligibility requirements and return process described in this policy.
6. Return Method and Shipping Fees
Returns are handled by mail or courier.
Elle Times Shop covers eligible return shipping costs under this policy. Please contact us before dispatching a return to confirm the appropriate shipping arrangements. Do not send a product to an address until our team has provided instructions.
7. Exchanges
We accept exchange requests for eligible products.
To request an exchange, email replay@elletimes.com within 7 days of receiving your order. Include your order details, the product concerned, and the reason for the exchange.
Exchanges are subject to review and product availability. Contact us before mailing the original item so we can provide the next steps.
8. Refunds
If your return is approved, we will communicate the applicable refund arrangements.
The refund method and processing time must be confirmed with our team for your order. Please contact us before returning a product if you need clarification about the refund process.
9. How to Request a Return or Exchange
Follow these steps to request a return or exchange:
Email replay@elletimes.com.
Include your order number and the contact details associated with your purchase.
Explain whether you are requesting a return or exchange and whether the product is defective or non-defective.
Wait for our response and return instructions before mailing the product.
Keep your courier receipt and tracking information until your request has been resolved.
Please do not send a product back without first contacting us.
10. Contact Us
For return, refund, or exchange questions, contact us at:
Email: replay@elletimes.com
Website: https://shop.elletimes.com/
Please include your order number in your email so we can identify your purchase.
11. Policy Updates
We may update this policy when necessary. The latest version published on this page will serve as the current reference for our return and exchange procedures.
Customers should review this policy before placing an order and contact us if they have questions about eligibility or return arrangements.
